IT Support
IT Support & Helpdesk in Austin, TX
When something breaks, you reach a person who can fix it — not a phone tree.
I built this practice because I was tired of watching Austin businesses get treated like ticket numbers. Our helpdesk works the way support should: you reach us by phone, chat, email, or text; a technician who knows your setup picks it up; and critical issues get a response in minutes, not days.
Support that covers everything you plug in
- Remote-first fixes: Most issues get resolved on the spot with secure remote access tools.
- On-site when it matters: When hands-on help is needed, we come to you — we’re local, right here in Central Austin.
- The whole ecosystem: Computers, servers, printers, phones, Wi-Fi, cloud accounts — if it’s part of your workday, it’s ours to support.
Behind me is the team at CMIT Solutions of Austin Central, with SLAs (service level agreements) that put our response times in writing — and a national bench of technicians if we ever need reinforcements.
What the helpdesk handles
From everyday friction to genuine emergencies — routed to the right person the first time.
Remote Helpdesk
Multichannel · Fast triage · Fixes documented
On-Site Support
Local techs · Hardware help · Scheduled or urgent
Everyday Care
Password resets · Onboarding & offboarding · Login & access issues
Escalation & Incident Response
Ransomware response · Preventive monitoring · High-level expertise
The anti–call-center promise
You will never explain your problem three times to three different people. You get a small team that knows your business, your systems, and your history — which is exactly why our fixes are fast.
No internal IT? No problem.
Most of my clients don’t have an IT department — we are the IT department. For those that do, we back up the in-house person so vacations, spikes, and 2 a.m. alerts stop landing on one set of shoulders.
Tired of waiting on hold?
Experience support from people who pick up, show up, and follow up. Let’s talk about what you need.